Effective Date: September 21, 2026
1. Introduction and Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the services, website, booking systems, communications, and related offerings provided by Bellavista Italian Language School Inc. ("Bellavista Italian Language School Inc.", "we", "us", or "our"), a business operating in Toronto, Ontario, Canada.
By accessing, booking, enrolling in, paying for, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
Where applicable, these Terms are to be interpreted in accordance with the laws of Canada and the laws of the Province of Ontario, including consumer protection, privacy, and electronic commerce laws to the extent applicable.
2. Scope of Services
Bellavista Italian Language School Inc. provides Italian-language education and related instructional services, which may include, without limitation:
- Private Italian tutoring;
- Group Italian conversation classes;
- Beginner and intermediate Italian courses;
- Business Italian training;
- Online Italian lessons; and
- Italian pronunciation and accent coaching.
We may deliver services in person, online, or in a hybrid format, depending on the program selected and operational availability.
We reserve the right to modify course content, instructors, schedules, class sizes, formats, platforms, or teaching methods at our reasonable discretion, provided that any material changes are communicated where practicable.
Our services are educational in nature. We do not guarantee any particular academic outcome, language proficiency level, certification result, immigration result, employment outcome, or business outcome.
3. User Obligations and Responsibilities
By using our services, you agree that you will:
- Provide accurate, current, and complete information when registering, booking, or communicating with us;
- Promptly update any information that becomes inaccurate or incomplete;
- Attend classes and sessions on time and prepared to participate;
- Use our services only for lawful purposes and in compliance with these Terms;
- Respect instructors, staff, other students, and any third-party service providers;
- Not engage in harassment, discrimination, abusive conduct, disruptive behavior, or misuse of any online learning platform;
- Not record, copy, reproduce, distribute, publish, or share class materials, recordings, or lessons except where expressly authorized in writing by us or permitted by law;
- Ensure that your devices, internet connection, software, and environment are suitable for online lessons, where applicable;
- Maintain the confidentiality of any account credentials issued to you; and
- Comply with any reasonable participation rules, class policies, and instructor instructions.
If you are enrolling on behalf of a minor or another person, you represent that you have the legal authority to do so and to bind that person to these Terms where applicable.
We may suspend or terminate access to services if we reasonably determine that you have violated these Terms or engaged in conduct that disrupts the learning environment or presents a safety, legal, or operational concern.
4. Payment Terms and Conditions
Fees for services are generally communicated at the time of booking, enrollment, quotation, invoice issuance, or on our website or promotional materials, as applicable. All fees must be paid in accordance with the payment instructions provided by Bellavista Italian Language School Inc.
- Payments may be required in advance, in installments, or upon invoice, depending on the service selected.
- Prices are in Canadian dollars unless otherwise stated.
- Applicable taxes, including GST/HST where required by law, may be added to the stated prices.
- We may refuse to provide or continue services until payment is received in full and cleared.
- Late payments, dishonoured payments, chargebacks, or payment disputes may result in service suspension, administrative fees, and recovery of reasonable collection costs where permitted by law.
Any discounts, promotional pricing, package rates, or special offers are subject to the terms stated at the time of offer and may be withdrawn or modified at our discretion, subject to applicable law.
You are responsible for any fees charged by your bank, card issuer, payment processor, or telecommunications provider in connection with your use of our services.
5. Cancellation and Refund Policy
Our cancellation and refund policy applies subject to applicable Canadian and Ontario consumer protection laws. If a mandatory statutory right applies, that right will prevail to the extent of any inconsistency with this policy.
Private Lessons:
- Cancellations should be made with reasonable notice, preferably at least 24 hours before the scheduled session, unless a different notice period is stated at booking.
- Late cancellations or missed private lessons may be charged in full.
- Rescheduling is subject to instructor availability and may not be guaranteed.
Group Classes and Courses:
- Enrollment in group classes or course packages may be non-transferable and subject to capacity limits.
- If you withdraw after a class or course has begun, refunds may be limited or unavailable, except as required by law or expressly stated in the relevant program terms.
- Where a refund is permitted, it may be calculated based on the portion of the service not yet provided, less any non-refundable administrative or material fees, to the extent allowed by law.
Online Lessons:
- If a lesson is interrupted due to technical issues caused by us, we will make reasonable efforts to reschedule or provide a make-up session.
- If an interruption is caused by your equipment, internet connection, platform access, or other matters within your control, the lesson may be deemed delivered and may not be refundable.
Refund Requests:
- Refund requests must be submitted in writing to our contact email listed below.
- Approved refunds, if any, will generally be issued to the original payment method within a reasonable period.
- We reserve the right to request supporting documentation before processing a refund.
No refund will be provided for services already rendered, materials already delivered, or losses resulting from a learner's failure to attend, participate, or comply with these Terms, except where required by law.
6. Liability Limitations
To the fullest extent permitted by applicable law, Bellavista Italian Language School Inc., including its directors, officers, employees, contractors, instructors, and agents, shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or opportunity arising from or related to your use of our services.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the services or these Terms shall not exceed the amount paid by you to us for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or CAD $100, whichever is greater, except where a different limitation is prohibited by law.
We do not exclude or limit liability where such exclusion or limitation would be unlawful, including liability for gross negligence, wilful misconduct, fraud, or any matter that cannot be excluded under applicable law.
You are responsible for your own decisions, progress, and use of information provided in lessons. Any educational, linguistic, or business advice is provided for general instructional purposes only and should not be relied upon as legal, immigration, financial, or professional advice.
7. Intellectual Property Rights
All course materials, lesson plans, worksheets, slides, recordings, audio files, texts, exercises, branding, logos, graphics, methods, and other content provided by Bellavista Italian Language School Inc. are protected by intellectual property laws and remain our property or the property of our licensors, unless expressly stated otherwise.
Subject to your compliance with these Terms and full payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the materials solely for your personal, non-commercial educational use in connection with the services purchased.
You must not, without our prior written consent:
- Copy, reproduce, distribute, sell, license, publish, modify, translate, or create derivative works from our materials;
- Share class recordings or materials with third parties;
- Use our materials for commercial teaching or training purposes;
- Remove copyright notices or proprietary markings; or
- Use our trademarks, trade names, or logos in a manner that implies endorsement or affiliation.
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction, compensation, or attribution, to the extent permitted by law.
8. Data Protection and Privacy
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable Ontario privacy requirements.
By using our services, you consent to the collection, use, disclosure, storage, and processing of personal information as described in our privacy practices and as reasonably necessary to:
- Register and manage your account or enrollment;
- Schedule and deliver lessons and programs;
- Process payments and issue receipts or invoices;
- Communicate with you about services, schedules, and policy updates;
- Improve our services, teaching methods, and administrative processes;
- Comply with legal, tax, regulatory, and record-keeping obligations; and
- Protect against fraud, abuse, security incidents, and unauthorized access.
We may use third-party service providers for hosting, communications, scheduling, payment processing, and online instruction. These providers may process your personal information on our behalf subject to contractual and legal safeguards.
You are responsible for ensuring that any personal information you provide about another individual is shared lawfully and with appropriate consent or authority.
Where lessons are conducted online, you acknowledge that certain platform providers may process data outside Canada. By using such services, you consent to cross-border processing where necessary for service delivery, subject to applicable law.
For privacy-related questions or requests, please contact us using the information below.
9. Force Majeure
Bellavista Italian Language School Inc. shall not be liable for any delay, interruption, suspension, or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Natural disasters, fire, flood, severe weather, or other acts of God;
- War, terrorism, civil unrest, labour disputes, strikes, or public emergencies;
- Government actions, public health orders, or regulatory changes;
- Power outages, telecommunications failures, internet disruptions, or platform outages;
- Illness, injury, unavailability, or unexpected inability of instructors or staff; and
- Any other event outside our reasonable control.
In such circumstances, we may, at our discretion, reschedule services, offer alternative delivery methods, or provide other reasonable accommodations, subject to operational feasibility and applicable law.
10. Changes to Terms
We may revise or update these Terms from time to time to reflect changes in our services, operations, legal requirements, or business practices.
When changes are made, we will post the updated Terms with a revised effective date, and where appropriate, provide additional notice by email, website notice, or other reasonable means.
Your continued use of our services after the updated Terms become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of the services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts located in Toronto, Ontario shall have exclusive jurisdiction over any dispute or proceeding arising from or relating to these Terms, unless applicable law requires otherwise.
12. Contact Information
If you have any questions, concerns, cancellation requests, refund requests, or privacy inquiries, please contact:
Bellavista Italian Language School Inc.
2147 Dundas Street West, Unit 3
Toronto, ON M6R 1X6
Canada
Email: [email protected]
Phone: +1 (416) 782-5943
13. Severability Clause
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
If any invalid or unenforceable provision can be modified to make it valid and enforceable while preserving the parties' intent, that provision shall be interpreted and applied accordingly to the maximum extent permitted by law.
By using the services of Bellavista Italian Language School Inc., you acknowledge that you have read, understood, and agreed to these Terms of Service.